Effective Date: 09 September 2024

Welcome to Bitwara! At Bitwara, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect personal information that you provide directly to us, including but not limited to:

  • Name
  • Email Address
  • Phone Number
  • Bank Account Information
  • Identification Documents
  • Transaction Details

b. Automatically Collected Information

When you use our services, we automatically collect certain information, including:

  • IP Address
  • Browser Type and Version
  • Operating System
  • Device Information
  • Usage Data (e.g., pages visited, time spent on site)

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyze site usage. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Improve Services: Process transactions, manage accounts, and enhance the functionality of our platform.
  • To Communicate with You: Send you updates, notifications, and respond to your inquiries.
  • To Ensure Security: Verify your identity, prevent fraud, and comply with legal obligations.
  • To Personalize Your Experience: Customize content and offers to your preferences.
  • To Analyze and Improve: Monitor usage trends, perform analytics, and improve our services.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that help us deliver our services, such as payment processors, customer support, and marketing services.
  • Legal and Regulatory Authorities: When required by law, regulation, or legal process, we may disclose your information to comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.
  • Correct Your Information: Update or correct inaccurate or incomplete personal information.
  • Delete Your Information: Request the deletion of your personal information, subject to legal requirements.
  • Opt-Out: Unsubscribe from marketing communications or object to the processing of your personal information.

To exercise these rights, please contact us at [Insert Contact Email].

6. International Data Transfers

Bitwara operates globally, and your information may be transferred to and processed in countries outside of your own. We ensure that such transfers comply with applicable data protection laws and provide adequate safeguards for your information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@bitwara.com
Address: BITWARA FINTECH INC., 6th Floor – 905 West Pender Street, Vacouver BC, V6C 1L6, Canada